The eGIS Service License Agreement (SLA) has been revised for FY18-19, and distributed to departmental GIS Managers and Coordinators.
The following changes to the original SLA document have been made:
- Page 12: Added a note in the metric section regarding exclusion of third party vendor applications
- Pages 10 -15: All support matrices were updated to reflect new staff in the eGIS Group
- Page 18 (eGIS Client Representative Directory): The table was updated to reflect primary GIS contact changes and changes in the eGIS Group staffing (please take note of your eGIS Departmental Rep)
- Page 19 (ISD eGIS Contacts): Added eGIS Group Manager contacts to include Branch and Division Managers
- Page 20 (eGIS Premium Services): Prices listed were updated to reflect new ISD hourly rate as reported in the latest ISD Customer Rate Handbook
The revised SLA is also posted on the egismembers drive (in the Documents folder) and here on the Hub.