To help departments subscribing to Enterprise GIS services take full advantage of the both their Desktop web-based GIS toolsets, the Enterprise GIS Program provides training for staff as well as support hours for questions and technical support (four percent of overall subscription costs).
Attachment List
| Attachment No. | Document Name | Description |
| E.1 | LA County GIS Viewer Manual | Training manual for the GIS Viewer |
| E.2 | LA County Parcel Viewer Manual | Training manual for the Parcel Viewer |
GIS Training
Training for Esri’s ArcGIS Desktop software is included at no cost to department staff who enroll in the eGIS membership program. This includes a beginner’s course and an intermediate course and they focus on accessing datasets in the eGIS repository and map services, creating maps, geocoding using the County’s locator, and performing basic spatial analyses (e.g. buffer, clip, join tables). The manual is available upon request.
No-cost training for the County’s GIS Viewer (http://gis.lacounty.gov/gisviewer) and Parcel Viewer (http://gis.lacounty.gov/parcelviewer) are also available. Attendees will learn how to navigate the viewers, search for data, create reports, generate basic queries, print maps, geocode a small list of addresses, etc.
The training manuals for the LA County GIS Viewer and Parcel Viewer are included as attachments E.1 and E.2, respectively.
Specialized training can be developed for departments as part of GIS Development services. The eGIS group will provide an estimate/quote based upon requirements.
Customer Support
Each department that enroll in the eGIS membership is provided a number of support hours that equate to 4% of their eGIS subscription budget. These hours can be used for technical support, application development, ad-hoc analysis, map creation, troubleshooting, and/or additional training.
Additional services can be performed when support hours have run out and the hourly rate at the current ISD rate.
Departments that do not subscribe to eGIS can request GIS services by leveraging eGIS Consulting Services.
For more information, go to http://www.microsoft.com/maps/default.aspx.
Service Level
The Enterprise GIS Group maintains a Service Level Agreement (SLA), which outlines the service levels, roles and responsibilities, a staff matrix, escalation procedures, and terms and conditions governing the use of and access to eGIS systems.
Details about the eGIS Training and Support Service Levels and staff responsibility matrix can be found in the relevant section in the SLA.