An overview of eGIS coverages is below. For more information, please see the Service Level Agreement.
| Tasks | Primary Contact | Secondary Contact |
| ArcGIS Online Support | Sumaiyah Umarji
Shannon Julius |
Rachel Marquez
Juan-Raul Cardenas
|
| Business Analyst | Rachel Marquez
Juan-Raul Cardenas |
Victor Chen
Howin Song |
| CAMS | Rachel Marquez
Htoon Chao |
Victor Chen
Durga Niraula Howin Song |
| Demography Related Requests | Victor Chen
Howin Song |
Durga Niraula
|
| eGIS Environment Support | Junior Togelang
Jason Chen |
Tom Weisenberger
Htoon Chao Rob Graham |
| Employee Data Related Request | Sumaiyah Umarji
Juan-Raul Cardenas |
Rachel Marquez
Victor Chen Durga Niraula
|
| ESRI Licensing – Annual Renewals | Shannon Julius | Juan-Raul Cardenas
John Halaka |
| ESRI Licensing – New Requests | Shannon Julius | Rachel Marquez
John Halaka |
| ESRI Licensing – Provisioning | Jason Chen | Junior Togelang |
| Geocortex support | Tom Weisenberger | Roger Flores
An Dang |
| LAR-IAC | An Dang | Juan-Raul Cardenas
Shannon Julius |
| Portal Support | Tom Weisenberger | Rob Graham
Htoon Chao |
| Power BI | Sumaiyah Umarji | Shannon Julius |
|
User Group Meetings |
Sumaiyah Umarji Rob Graham
|
Rachel Marquez Tom Weisenberger Shannon Julius Juan-Raul Cardenas Victor Chen |