The eGIS Service Level Agreement (SLA) FY 21/22 has been updated to reflect the eGIS coverages in each service type (Section 5), eGIS Client Representative Directory (Appendix) and eGIS contact information (Appendix). Thank you to those who confirmed their status as Department GIS contacts.
An overview of eGIS coverages is below.
| Tasks | Primary Contact | Secondary Contact |
| ArcGIS Online Support | Sumaiyah Umarji
Norman Wong |
Rachel Marquez
Juan-Raul Cardenas Shannon Julius |
| Business Analyst | Rachel Marquez
Juan-Raul Cardenas |
Victor Chen
Howin Song |
| CAMS | Rachel Marquez | Victor Chen
Durga Niraula Howin Song |
| Demography Related Requests | Victor Chen
Howin Song |
Durga Niraula
Howin Song |
| eGIS Environment Support | Junior Togelang
Jason Chen |
Tom Weisenberger
Norman Wong Rob Graham |
| Employee Data Related Request | Sumaiyah Umarji
Juan-Raul Cardenas |
Rachel Marquez
Victor Chen Durga Niraula
|
| ESRI Licensing – Annual Renewals | Norman Wong | Rachel Marquez
Shannon Julius |
| ESRI Licensing – New Requests | Shannon Julius | Norman Wong
John Halaka Flora Valenzuela |
| ESRI Licensing – Provisioning | Jason Chen | Norman Wong |
| Geocortex support / GIS Viewer | GIS Viewer
Norman Wong Rachel Marquez Geocortex Support Norman Wong Tom Weisenberger |
GIS Viewer
Juan-Raul Cardenas
Geocortex Support Roger Flores An Dang |
| LAR-IAC | An Dang | Juan-Raul Cardenas
Shannon Julius |
| Portal Support | Tom Weisenberger
Norman Wong |
Rob Graham |
| Power BI | Sumaiyah Umarji | Shannon Julius |
|
User Group Meetings |
Sumaiyah Umarji Rob Graham
|
Rachel Marquez Norman Wong Tom Weisenberger Shannon Julius Juan-Raul Cardenas Victor Chen |