Revised Service License Agreement (SLA) FY20/21 – UPDATED January 2021

The eGIS Service License Agreement FY 20/21 has been updated January 2021 to reflect the eGIS teams coverage change on page 20, also noted below.

eGIS Updated Contact Information Effective January 2021
Tasks Primary Contact Secondary Contact
eGIS environment support Junior Togelang

Jason Chen

Tom Weisenberger

Norman Wong

ArcGIS Online Support  Norman Wong Sumaiyah Umarji
New ESRI Licenses Requests Rachel Marquez Satya Choday

Flora Valenzuela

ESRI Licensing

Provisioning Questions

Norman Wong

Jason Chen

Rachel Marquez
Geocortex support / GIS Viewer GIS Viewer

Norman Wong

Rachel Marquez

Sumaiyah Umarji

Geocortex Support

Norman Wong

Tom Weisenberger

Roger Flores
LAR-IAC Christine Lam (DPW)
ArcGIS Online & Data User Group Meetings  AGOL

Sumaiyah Umarji

Rachel Marquez

Data

Norman Wong

Tom Weisenberger

Roger Flores
Demography Related Request Victor Chen

Howin Song

Durga Niraula

Alex Ruiz