Recently DRP upgraded ArcGIS Server to 10.8.1 and ran into some issues with publishing from Pro, and wanted to share some lessons learned from that.
We first upgraded to 10.8 on our development server – everything worked great publishing map services from ArcGIS Pro. However, we discovered that after upgrading our production server, we ran into issues with Publishing from Pro. Most of the time services wouldn’t publish at all (error below), or only would publish with limited numbers of layers.
(Publishing failed Error: “Error 0001369: Failed to create the service”)
We consulted with the McAfee team at ISD to make sure the proper exceptions were in place, this is a good reference document here. We then spent a lot of time with ESRI Tech support to try and figure out the issue. But then decided to check with ISD again, and have them disable McAfee for a brief time and try publishing, and it worked. The ISD McAfee team was able to put the McAfee into ‘adaptive mode’ on the ENS Firewall and added additional exceptions.
Overall, the lesson learned here is that if you upgrade ArcGIS Server, or you are having issues publishing services at all from ArcGIS Pro, then open a ticket with the ISD McAfee team to do these tests while publishing the services (like turning off McAfee entirely). Although they added exceptions on one portion of McAfee another was missed, the security environment on our servers can be very restrictive and complex, and can often cause a host of problems with our map services.
Thanks!